Customer care
Every piece is made by hand, one at a time, so a few things are worth knowing before and after it reaches you.
Questions I’m asked most
- How long will my piece take to arrive, and can it be tracked?
- What if it doesn’t fit — can a ring be resized?
- How do I measure my ring size at home?
- How should I clean silver, and what will tarnish it?
- How do I look after a piece with stone, bone or timber in it?
- Can you make something to commission, or remake a piece I already own?
Looking after handmade silver
Silver darkens with time and with the air around it — that patina is normal, and on a textured piece it is part of the design. A gentle polish with a soft cloth brings the highlights back. Perfume, hairspray, chlorine and household cleaners are the things to keep it away from.
Stones, bone, timber and other organics ask for a little more care: keep them out of long soaks and off the ultrasonic cleaner, and store the piece where it can’t knock against harder metal.
Anything not covered here? Ask me directly.